Frequently Asked Questions

  • We will notify you via SMS when your address expires. During this time, your address will still be active.

    • Visit our Website and use the Renew Button to pay for your address.

  • Your MPost address is attached to a particular post office in the country. When your mail or parcels reaches the post office, you will receive an instant SMS notification. You can then go pick your items from the post office your address is registered to.

    • How can I register for an MPost Address?
    • - Through our Website. Visit our website and use the register button to fill in your details. A payment prompt will be sent to complete registration to JamboPay.

  • • Ecommerce access- Shop and ship from Ecommerce Stores all over the world.

    • Alerts: Receive SMS notifications when you receive parcels or letters.

    • Accessibility: Access your address account anytime using USSD code or WhatsApp Bot.

    • Tracking: You are able to track your parcels and mails.

  • NO! Our system is designed to register one address per mobile number.

  • No! It is NOT a must that a customer should have a physical box (P.O. Box) to register for MPost. Those with a physical box have an option to link it to MPost alert services.

  • Yes, to Register for MPost, we charge a Yearly subscription of KES 2,050. Thereafter, an annual renewal fee of KES 2,050 will be payable every 12 months.

    • Customers can register on our website.
    • Visit our website and use the Register button to fill in your details.